Shipping policy

1. General provisions

1.1. The store delivers goods using DPD Lithuania courier and parcel locker services.

1.2. This procedure regulates:

  • shipping methods;
  • preparation of packages and transfer to
  • the courier;
  • insurance of shipments, liability;
  • customer notification;
  • cases of return/damage/loss.

1.3. Shipments are delivered in accordance with DPD terms and conditions: for example, delivery within Lithuania is usually on the next business day after pickup. DPD+2DPD+2

1.4. All terms and conditions are subject to change depending on DPD rates, additional services, remote locations, and public holidays.

2. Shipping methods and terms

2.1. Home/work delivery (by courier):

  • Goods are picked up from the store warehouse and handed over to the DPD courier.
  • The estimated delivery time within Lithuania is the next business day by 4 p.m. after the shipment is picked up from the sender. DPD+1
  • In remote areas, such as the Curonian Spit, specific schedules may apply (e.g., delivery only a few days a week). DPD+1

2.2. Delivery to a parcel terminal / parcel point:

  • The customer can choose to pick up their shipment at one of the DPD parcel terminals. DPD+1
  • to parcel terminals are often delivered within 1-2 business days in Lithuania. DPD+1
  • The customer is notified of the arrival at the parcel terminal by SMS/mail. grentus.lt+1

2.3. International shipments:

  • If you offer international delivery, DPD's international delivery terms and conditions apply.DPD+1

2.4. Exceptional circumstances:

  • If goods are packed later or shipped during the holiday season, the delivery time may be longer. DPD+1
  • If the shipment exceeds standard sizes/weights, additional charges may apply. siusk24.lt+1

3. Packaging and shipment preparation

3.1. The sender must ensure that the goods are properly packaged and protected during transport.

3.2. The box must clearly indicate: the recipient's first name, last name, address (street, house/apartment number), postal code, telephone number (and preferably e-mail address). DPD notes that inaccurate or unclear information often leads to delays or the return of the shipment. DPD+1

3.3. If a previously used box is used, old stickers and addresses must be removed to avoid confusion. DPD

3.4. Maximum shipment parameters (empirical, subject to change):

  • Shipments to a parcel terminal: weight up to ~25 kg in Lithuania. DPD+1
  • Size limits (e.g., 175 cm in length or volume >300 cm) may be subject to a surcharge. siusk24.lt

3.5. We recommend including a clause stating that during peak delivery periods or holidays, delivery times may be longer.

4. Shipment transfer and tracking

4.1. After the goods have been transferred to the DPD courier or post office, the customer is sent a notification (SMS/e-mail) with the shipment number. The DPD system allows you to track the movement of the shipment. DPD+1

4.2. The customer has the right to change the delivery address, redirect the shipment to a parcel terminal, change the delivery date – if these services are agreed with DPD. DPD

4.3. If the customer notices damage to the package upon delivery, it is recommended to draw up a damage report together with the courier or parcel locker operator. grentus.lt+1

5. Delivery pricing (set by the store)

5.1. The museum's online store must clearly indicate: free delivery above a certain amount, or delivery fees/additional services. (e.g., according to the example – delivery up to EUR 26 costs EUR 2.90, above that amount – free) jotema.lt

5.2. Shipping prices must be in line with DPD rates and the store's logistics model.

5.3. Additional services (e.g., Saturday delivery, loading, remote locations) may be subject to surcharges. grentus.lt+1

6. Liability, insurance, and returns

6.1. Damage to the packaging or missing items must be recorded before the parcel is handed over to the courier: if the customer accepts the parcel and signs without comment, the item is considered to have been delivered in good condition. grentus.lt

6.2. If the goods are lost, delayed, or damaged, the online store will cooperate with DPD and the customer to resolve the situation.

6.3. In the event of a return (in accordance with the established return policy), the shipping procedure applies when the goods are sent back to the seller (museum). Clearly indicate whether the return shipping costs are borne by the buyer or the seller.

6.4. Shipment insurance: it is recommended to specify whether the goods are insured during transport (especially expensive or archival goods). You can specify that return or shipment insurance is organized by the seller (museum) or the buyer, depending on the case.

7. Information and customer service

7.1. The store's website clearly states the shipping procedure: delivery times, delivery methods, prices, and limits of liability.

7.2. After placing an order, the customer receives an email: order confirmation, expected shipping method, shipment number (when transferred to DPD) and tracking information.

7.3. If the customer has questions about the shipment, they can contact DPD directly using the contact details (for fruit: +370 521 06 777 DPD) or your store's customer service team.

7.4. It is recommended to include that if the customer has not provided accurate recipient details (phone number, postal code, address), there may be delays or additional costs.

8. Special situations

8.1. During holidays/sales periods, warehouse departure and delivery times may change. DPD+1

8.2. Remote areas, islands, hard-to-reach locations – additional surcharges may apply. siusk24.lt+1

8.3. Large/heavy shipments (over 31 kg) – additional services ("loading work") and corresponding surcharges may be required. grentus.lt+1

8.4. Unusual parcel sizes (length >175 cm or volume >300 cm) – a surcharge may apply. siusk24.lt

9. Step-by-step example of the shipping process

  1. The customer places an order in your museum's online store.
  2. The store confirms the order and prepares the item: packs it, marks the recipient's details, and informs the customer by email about the shipping method and estimated delivery date.
  3. The store transfers the shipment to a DPD courier or post office.
  4. DPD picks up the shipment and delivers it to the recipient – either to their home or to a parcel terminal. The customer receives an SMS/e-mail notification with the shipment number and (if necessary) a code.
  5. The customer picks up the shipment or accepts it from the courier. If any damage is noticed, the customer and the courier will draw up a report.
  6. If everything is in order, the customer signs the acceptance document and the shipment is considered delivered.
  7. If the shipment is delayed, lost, or there are other problems, the store cooperates with DPD, informs the customer, and resolves the situation according to the established policy.
  8. In the case of a return, the customer sends the item back (e.g., via DPD according to your instructions), and the store processes the return according to its return policy.